Global Sales Operations and Renewals Specialist

Remote
Full Time
210 - Sales Commercial
Experienced

About RedSeal. RedSeal, the pioneer in network exposure analytics, delivers actionable insights to close defensive gaps across your entire network, in the cloud and on premises.  Defenders gain the upper hand by knowing their cyber terrain better than their adversaries. RedSeal’s patented analytics explain what is left open, and what it takes to block it, so defensive teams can react faster, spend less effort on compliance, and stay ahead.  Hundreds of Fortune 1000 companies and more than 75 US federal agencies, including 5 branches of the US military, depend on RedSeal for exceptionally secure environments. Visit www.redseal.net to learn more.
 

Responsibilities

  • Support field team in quoting scenarios across US; primary sales operations support for EMEA, Canada and Japan.
  • Approve quotes and orders, resolve CPQ contract issues and ensure renewal opportunities auto-populate.
  • Manage renewal pipeline and associated revenue as assigned. Focus on customer satisfaction, full-year communication and possible account growth.
  • Strategize with Sales Directors to support expansion sales opportunities in existing accounts.
  • Manage the oversight and troubleshooting for Support Portal, Partner Portal, Deal Registrations etc.
  • Respond and resolve inbound customer inquiries via phone and email.
  • Create, maintain, and utilize control reports to improve salesforce data integrity.
  • Create and maintain sales operations process documents to identify process improvements and efficiencies.
  • Support price list and contract management within RedSeal as well as with global distributors.
  • Use data and reporting to support Sales Directors and Sales Leadership.
  • Continuously evaluate Salesforce.com and Salesforce CPQ functionality to identify and recommend improvements/automation which will further scale current processes.
  • Approach each job task with attention to detail, problem solving and analytical mindset.
  • Other duties as assigned.
 

Required Qualifications and Skills

  • 5 years of experience in Sales Operations, Deal Desk, or equivalent combination of education and experience.
  • Highly curious, analytical, motivated, and process-oriented individual.
  • Exceptional attention to detail, analytical, critical thinking and problem-solving skills, and experience applying these skills to resolve operational process and system issues.
  • Exceptional organizational, project management and time management skills.
  • Experience with Salesforce, Configure, Price and Quote (CPQ) tools.
  • Ability to understand a complex system architecture in which data flows between interconnected systems, managed by different teams.
  • Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization’s efficient operation and success.

Other Details
  • This is a remote, work from home position.

EQUAL OPPORTUNITY EMPLOYMENT

RedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.

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