RedSeal is currently seeking an enthusiastic, motivated individual to join our team of highly skilled support engineers. As a Senior Technical Support Engineer, you will be an integral member of a team responsible for quickly resolving highly complex technical issues. Your role will be critical in maintaining the trust of our customers. In this role, you will be the voice of the company and the technical expert who leverages technical skills and creativity to solve our customers’ issues and ensure their overall success and satisfaction.
Our support culture is a proactive one; we believe in keeping close relationships with our customers and looking for people who enjoy high touch customer engagement and technical challenges. Be ready to hit the ground running with your technical capabilities, critical and creative thinking and fast-paced problem-solving skills!
Your primary responsibilities involve troubleshooting, analyzing complex technical problems and working with the customer and RedSeal development teams to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources for resolution in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships. Additional responsibilities include, but are not limited to, the following:
Preferred Qualifications/Skills/Areas of Interest
While it would be great, we don’t expect you to have mastery of all of the technologies that we work with when you walk in the door. We do highly value the ability to rapidly assimilate new and evolving technologies; and you’ll find this a rich environment in which to learn.
Examples of experience, skill and knowledge areas of interest include: