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Senior Network Security Engineer, Professional Services

Introduction

RedSeal is an enterprise cyber security platform company located in Sunnyvale, California.  The platform calculates a model of the networking infrastructure (physical, cloud, hybrid) and helps customers validate and improve their overall level of resilience, accelerate incident containment and improve the productivity of the resource constrained security and networking teams.  Our customers include all four branches of the military and some of the largest finance, healthcare, power and technology companies in the world. 

As a RedSeal Professional Services team member, you will work directly with customers and partners both onsite, and remotely, to enable them to realize the benefits of the RedSeal system.  This position provides the opportunity to work with the United States Postal Service (USPS) RedSeal Team to expand the implementation and operation of RedSeal to the USPS Enterprise.

Performance Objectives

A RedSeal Professional Services team member performs a wide variety of tasks.

In this role, you will:

  • Establish and maintain positive and constructive relationships with clients.
  • Communicate with the customer to understand their network and security architecture, infrastructure and operational environment.
  • Work with the customer to understand their network security objectives.
  • Map customer network security objectives to RedSeal capabilities.
  • Define practical plans for integrating RedSeal into the customer environment to meet their specific objectives.
  • Assist customer towards realization of the effectively integrated system.
  • Provide hands-on leadership in resolving technical/integration issues.
  • Effectively escalate critical technical and operations issues.
  • Provide standard and customized training on the RedSeal platform.
  • Identify and propose additional integration and value opportunities.
  • Provide accurate, complete and timely written documentation for all project phases.
  • Effectively communicate project status and issues to the customer and RedSeal.
  • A successful RedSeal Professional Services Engineer is an effective team player, interacting with the following teams:
  • Engineering for resolution of product issues.
  • Product Management for identification and prioritization of product enhancements.
  • Sales for identification of techniques and resources to help position RedSeal Technology appropriately in specific customer environments.
  • Documentation for evolution of Product Documentation and related resources.
  • Professional Services to maximize customer success.

Because of your experiences using RedSeal in a complex customer environment, you will be able to identify new techniques and methodologies, as well as potential usability enhancements to the RedSeal product. Capturing this knowledge in the form of internal and external training material, write-ups, and webinars is an important component of this position.

Required Qualifications/Skills

Technical Background/Skills

  • BS in CS/CIS/EE/MIS or equivalent experience.
  • At least 5+ years of experience in the networking/security arenas.

Consultative Skills

  • 3+ years of network and/or security consulting experience.
  • Demonstrated ability to communicate effectively with customer representatives at multiple levels of the organization – from highly technical to senior management.
  • Ability to identify, understand and communicate complex network and security issues effectively.
  • Effective project management and leadership skills, working with multiple teams within the customer environment.
  • Ability to identify, escalate and resolve issues that impact customer success.
  • Ability to effectively track and communicate project status and results.
  • Ability to identify opportunities for broader integration within the customer environment.
  • Ability to identify and communicate techniques, methodologies and usability enhancements to improve future projects.

Preferred Qualifications/Skills/Areas of Interest

While it would be great, we don’t expect you to have mastery of all the technologies that we work with when you walk in the door. We do highly value the ability to rapidly assimilate new and evolving technologies; and you’ll find this a rich environment in which to learn.

Examples of experience, skill and knowledge areas of interest include:

  • Prior experience in multiple large-scale network environments (500+ network devices), a range of types of networks (Enterprise, Ecommerce, Service Provider) and large data center designs.
  • Strong knowledge in network security design, architecture and implementation.
  • Strong troubleshooting skills in a large-scale network environment.
  • Understanding of Network Layer (2, 3, and 4) concepts and technologies, including:
  • IPv4 Subnetting, NAT and IPv6
  • Packet-level understanding of basic TCP/IP Protocols including ICMP, UDP, TCP
  • GRE and IPsec
  • BGP, OSPF, EIGRP
  • MPLS, MPLS-VPN, VPLS
  • STP and VLANs
  • Detailed understanding of contemporary routing, firewall and load balancing functions and products. Configuration-level experience with routers, firewalls and load balancers from multiple vendors.
  • In-depth knowledge of a range of network management technologies and systems.
  • Current knowledge of security threats and security tools.
  • Experience with security audit projects such as PCI.
  • Understanding of XML, Java and scripting tools.
  • CCIE, CCNP, JNCIE, CCSE/CCSA, CISSP, CISA, CISM certification(s).

Additional Job Details

  • US Government Security Clearance desirable.
  • Willing to travel, as required.
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